Greg Hewgill (ghewgill) wrote,
Greg Hewgill

qmail may be eating your email

The other day I placed an order online, and entered my email address to get a confirmation message. It was supposed to be sent right away after placing the order, but it didn't arrive. However, since I have been watching my mail server logs more closely recently (due to greylisting), I noticed that the company's mail server had attempted to deliver my confirmation message several times unsuccessfully. I found that this had nothing to do with greylisting rejecting the message, it was being passed straight through to qmail.

The qmail logs were showing an incoming connection but no message was logged as being delivered. Some sleuthing around with the help of davehart, including writing a SMTP shim that logged the precise contents of the mail delivery transaction, revealed the problem. Qmail was rejecting the message with an error message: "451 See"

It turns out that the sending software was trying to send a message that was composed with only LF characters at the end of each line (normally email is sent with both CR and LF line ending characters). Qmail considers this illegal, and when it detects such characters it responds with the above error message and immediately drops the connection. This causes the sending server to save the undelivered message and try again later.

The qmail document refers to a document it calls "822bis", which apparently was an older name for RFC 2822. Section 2.3 of this document does indeed prohibit the use of bare LF characters within the message body. However, this document is not considered a standard; to find a standard relating to email transfer we must look at RFC 822, also known as STD 11. RFC 822 does not specifically prohibit the use of bare LF characters in message bodies.

RFC 821 also requires, in section 4.1.1, that "The receiver should not close the transmission channel until it receives and replies to a QUIT command (even if there was an error)." Based on this, I have concluded that the qmail behaviour is in error and should not be used as is.

The culprit in qmail is the function blast() in the qmail-smtpd.c file. This function scans the message body and if it detects a bare LF character, calls the straynewline() function. This function prints the above 451 message, and abruptly exits:
void straynewline() { out("451 See\r\n"); flush(); _exit(1); }

There is no evidence that anything bad will happen if the bare LF characters are permitted in the message body. So, in order to fix this problem in qmail, I modified qmail-smtpd.c so that the straynewline() function takes no action:
void straynewline() { }

This modification finally let the order confirmation I was expecting arrive successfully.

I recommend that everybody who runs qmail apply this modification. You may be missing mail and not know it.
Tags: email, unix

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